Shipping policy

Furniture is in-store pickup only

We don’t ship furniture. Every furniture purchase from Transitional Design, whether you buy online or in the store, is picked up at our Broadview Heights location. At checkout, choose Local Pickup.

Almost everything we sell is one of a kind. Picking it up yourself means you see the exact piece you bought before it leaves the store, and it never sits in a freight truck.

Where to pick up

Transitional Design

601 Towpath Road

Broadview Heights, OH 44147

440-627-6390 · customersupport@transitionaldesign.net

How pickup works

1. Place your order online and choose Local Pickup at checkout.

2. Wait for your “Ready for Pickup” email. Please don’t come in until you get it. We need time to pull your piece and hold it for you.

3. Come in during store hours within days of your order. Bring your order confirmation (on your phone is fine) and a photo ID.

4. Look over your piece before it leaves. Check the condition, measurements, and details at the store. All sales are final once an item leaves the building.

Getting it home

• Bring the right vehicle and enough help. Measure your vehicle’s cargo space before you come. Every furniture listing includes the piece’s dimensions.

• Loading: [Our staff will help load your purchase when someone is available. For large or heavy pieces, please bring at least one person to help.]

• Bring your own protection: blankets, straps, and tie-downs. We can’t supply packing materials.

• Transport is your responsibility. Transitional Design isn’t liable for damage to items or vehicles during loading, unloading, or transport.

Need someone else to pick it up?

A friend, family member, or mover can collect your order. Email us before they come with the order number and their name. They’ll need to show the order confirmation and their photo ID.

If you can’t pick up in time

Call us at 440-627-6390 before your pickup window closes and we’ll do our best to work with you. Orders not collected within days of purchase [may incur a storage fee of $[X] per day / may be cancelled and the item returned to the sales floor, less a [X]% restocking fee]. We sell pieces on behalf of our consignors, so we can’t hold items indefinitely.

Non-furniture items

Smaller items such as clothing, handbags, jewelry, and home décor can be shipped. Shipping options and rates for these items appear at checkout. If your order mixes furniture with smaller items, the whole order will be ready for pickup together unless you ask us to ship the smaller items separately.

Questions before you buy?

Call us during store hours at 440-627-6390, or email customersupport@transitionaldesign.net. We’re happy to send extra photos or measurements, or to confirm a piece will fit your space or your vehicle.